AI voice agents for business conversations
An AI voice agent helps people interact with a business through spoken conversation. WeBot brings agent instructions, knowledge and conversation settings into an owned workspace, where you can prepare and test an assistant before using supported calling services. Begin with a specific job such as explaining a service or handling a customer enquiry.
Choose a clear purpose for the call
Write down why someone would speak to the agent and what a useful outcome looks like. An information assistant might explain a service, answer a question from approved material and tell the caller how to contact the business. Keep the first version focused. List questions it can answer, questions that require clarification and situations that need a person. This gives you a practical test plan instead of an open-ended promise to handle every conversation.
Prepare the facts your agent may use
Build the knowledge material from current business information. Review names, opening hours, service descriptions, prices and eligibility rules with the person responsible for them. Include enough context to explain an answer without guessing. When an answer depends on a customer account or an external system, define how the agent should handle that missing information. Keep confidential details out of general instructions and provide only the context needed for the intended conversation.
Write instructions for spoken answers
A useful system prompt defines the role, tone, approved sources and limits of the assistant. Ask for concise spoken responses and one clarification at a time where that fits your task. The first message should introduce the purpose of the conversation clearly and follow your applicable disclosure requirements. Use the public prompting and first-message guides below to prepare the opening and boundaries before you enter the agent workspace.
Test how the conversation sounds
Test the assistant with ordinary questions, unclear wording and interruptions. Listen for pronunciation of business names, numbers and unfamiliar terms. Check that it can explain the same information without repeating an unnecessarily long script. Try a question with no answer in the knowledge source and verify that the response stays within the intended limits. Review the beginning and ending of a conversation as carefully as the main answer. Test language and voice settings supported by your selected service.
Connect calling services after reviewing access
Calling options depend on the available integration, your account configuration and the service access included in your plan. Sign in to review the agent, phone and integration settings before connecting a supported calling workflow. Use recipients and contact details only where you have appropriate permission. Confirm the agent, opening message and intended audience before a call is submitted. The public page explains the service; phone numbers and call controls stay inside the authenticated account.
Review usage and improve from real conversations
Compare the current plan and credit requirements before using an agent service. Usage depends on the selected service and actual conversation activity; an estimate is separate from the final usage adjustment. Start with a controlled test, inspect the saved conversation evidence available to your account and update confusing instructions or incomplete knowledge. Keep a record of the changes you make so you can compare whether the next test answers the original business question more clearly.
Explore agent services and setup guides
- Voice agents for business conversations
- Website chatbot and chat integrations
- Write an agent system prompt
- First messages and AI disclosure
- Personalise conversations with dynamic variables
- Prepare a batch-call CSV file
- AI Agent Terms of Service
Agent setup, saved conversations and integration credentials require sign-in. Public guides explain the service before you create an agent.
Common questions
Can I browse the voice-agent service before signing in?
Yes. This service overview and the public setup guides are available without login. Creating agents, connecting phone services and viewing saved conversations require an authenticated account.
Can the agent answer every question about my business?
Its usefulness depends on the instructions, knowledge and supported tools you configure. Define what it may answer and how to handle missing information, then test those cases.
Where can I check plans and usage?
Use the public plans page to compare available services. Sign in to review the owned account settings and usage information before starting calls.
How do I prepare the opening message?
State the purpose clearly, keep the introduction brief and review the public first-message and disclosure guide. Test the spoken version before using the agent.